Effective Date: September 25, 2023
1. Introduction
Welcome to bluelightdefenderspro.com, operated by Salman’s Provision Lenses. We appreciate your business and aim to provide you with high-quality products. This Refunds and Returns Policy outlines the process, conditions, and timeframes for refunds and returns of physical products purchased through our website.
2. Eligibility for Refunds and Returns
2.1. Physical Products: This policy applies exclusively to physical products sold on our website. Digital products are subject to a separate policy.
2.2. Timeframe: To be eligible for a refund or return, you must contact us within 5 days of receiving the product.
3. Return Process
3.1. Contact Us: To initiate a return or request a refund, please contact our customer support team at [email protected]. Provide the following information:
- Your name
- Order number
- Date of purchase
- Reason for the return or refund request
3.2. Approval: We will evaluate your request and notify you of its status within 5 business days.
3.3. Return Shipping: If your return request is approved, we will provide you with return shipping instructions and any associated costs, if applicable.
4. Conditions for Refunds and Returns
4.1. Product Condition: The product must be in its original, unused, and undamaged condition. We reserve the right to reject returns of products that show signs of wear or damage caused by the customer.
4.2. Packaging: All original packaging and accessories must be included with the returned product.
4.3. Refund Method: Refunds will be issued to the original payment method used during the purchase.
5. Fees and Costs
5.1. Restocking Fee: A restocking fee may apply to returns that are not due to product defects or errors on our part. Any applicable fees will be communicated to you when your return is approved.
6. Customer Support
If you have any questions or need assistance with our products, please reach out to our customer support team at [email protected]. We are here to assist you and ensure your satisfaction.
7. Contact Information
For return and refund requests and inquiries related to this Refunds and Returns Policy, please contact us at:
Salman’s Provision Lenses Email: [email protected]
Address: Lebanon, Beirut